More Crews Added!

9/25/18 UPDATE!!!!

 

UPDATE - MASSACHUSETTS EMERGENCY MANAGEMENT AGENCY
SITUATIONAL AWARENESS STATEMENT
Tuesday, September 25, 2018 - 5:00 PM

Update on Ongoing Recovery Efforts - North Andover/Andover/Lawrence

Repair, Replacement and Restoration Activities
The target date for full restoration of gas service is November 19, 2018. Restoration will take place on a rolling basis.

Exterior Repair and Replacement Activities

Columbia Gas has announced that approximately 49 miles of below-ground gas pipe needs to be replaced. Construction work to replace the pipe has already begun.

Number of construction teams scheduled for today: 59
• Andover: 19
• Lawrence: 29
• North Andover: 11

Target for number of construction crews for tomorrow (Wednesday): 81
• Andover: 23
• Lawrence: 47
• North Andover: 11

By Friday, Columbia anticipates there will be 122 construction crews working in the three communities, with the following breakdown:

Community Construction Crew
Lawrence 71
Andover 40
North Andover 11
Total 122

Progress report:
• Approximately 652 of 301,334 feet of main line pipe has already been replaced
• Service lines to 32 of 6,100 residential units has already been replaced

ALERT!

Gas Explosions Cross Borders ***************** September 18, 2018

Homes were lost or damaged in Lawrence, Andover and North Andover.  A young man lost his life in a horrific accident along with the seriously injured.  The rebuilding process will be a long road.  It will take a lot of patience.  I believe our State and Local governments have a good base plan.  The Disaster Relief Fund will be structured to help as many as possible in the swiftest way.  This plan will be scrutinized and adjusted as needed.

I have the greatest faith in the non-profits in the Lawrence area to communicate and work with each other so every citizen is taken care of without waste or fraud.  We thrive for this.

We thank you for thinking of Heal Lawrence.

Please follow us on Facebook for updates on needs and ways to help.

RECOVERY PROCESS

Donation and Appliance Replacement -9/25/2018

Columbia Gas has donated $10 Million dollars to the Greater Lawrence Disaster Relief Fund.  The Greater Lawrence Disaster Relief Fund will help residents of the three communities with food, housing and other short-term needs as they recover.

Gift cards were distributed and claim centers were opened in each community.  Claims were being processed online also.

  • Phase One:  Gov. Baker called in the National Guard to distribute hot plates door to door to houses that had disrupted gas service in Lawrence.  Andover and North Andover residents will pick theirs up.
  • Phase Two:  The National Guard will be distributing 24,000 space heaters to homes after they are certified safe electrically by fire personnel and electricians.

Ongoing:  Columbia Gas teams are now replacing 48 miles of old and compromised gas lines with a new safe system.

They hope to have all this completed by November 19th.


*************************


Claims Handling for Customers Impacted by Natural Gas Event Columbia Gas will compensate its customers for all losses reasonably related to this incident, including, among others, in the following categories:  1) bodily injury; 2) damage to property; 3) disruption of businesses; 4) inconvenience and disruption of everyday activities caused by loss of use of gas service due to this event; 5) reasonable efforts to limit or mitigate the loss.

   The following provides some general guidelines regarding how the claims will be addressed. If you have additional questions you can contact the 24-hour claims hotline at 1-800-590-5571.

  • Residential • Residential customers having a claim for losses related to this incident may come into one of the Claim Centers to immediately receive a pre-paid card worth up to $300 to assist with their immediate needs.  Claims Centers are located in Lawrence, North Andover, and Andover.  Residential customers may also call the claims hotline at 1-800-590-5571 to establish their claim.  For all residential claims, an adjuster will be assigned who will follow up with the resident to evaluate all documented losses, as well as whether any further assistance is needed to address the resident’s immediate needs.  Columbia Gas will work with the resident to make the claim process as easy as possible.
  • Columbia Gas will reimburse residential customers for reasonable costs of permanently switching to an alternative fuel source (e.g. electric or oil) for appliances or systems that were fueled by natural gas prior to the outage.  If you wish to temporarily switch to appliances and systems that are fueled by sources other than natural gas for the duration of the outage, and then return to gas-fueled appliances, Columbia Gas will reimburse for reasonable costs associated with both the temporary solution as well as the return to gas-fueled appliances and systems.
  • Residents may elect to contract directly with an appropriate certified licensed contractor to install appliances and systems that are fueled by an alternative fuel source (e.g. electric or oil).  If you do hire such a contractor, we request the licensed contractor provide you detailed receipts, including your name, service address, make/model of parts, and labor, so that Columbia Gas may reimburse you for reasonable costs. 

*************************


Businesses impacted by this event will be provided an immediate advance to assist with ongoing business expenses with minimal paperwork (e.g., name of owner, business name, identification, nature of losses being claimed, and a rough estimate of losses).

  • The most expeditious manner for business claims to be processed is to call the 24-hour claims at 1-800-590-5571, to establish a claim and begin the process to obtain any needed advance.  All compensation advanced to businesses in need will be incorporated into each business owner’s claim.
  • Each business claim will be assigned to an adjuster who can assist business owners regarding appropriate documentation of business losses and impacts, as well as whether the business needs an additional advance to assist with ongoing business expenses.  Columbia Gas will work with the business to make the claim process as easy as possible.
  • Common items used to assist in facilitating the prompt processing of a business owner’s claim that will be helpful in establishing the business loss include:  Name of owner(s), Identification (driver’s license, passport, etc.), name of business;  Business licenses; 3 to 6 months of the most recent profit/loss statements;  Payroll records for the past 3 months;  Invoices evidencing any unusual or extra expenses incurred as a result of this incident;  Any expenses unique to your business that you attribute to the disruption of your gas service; and  Estimates or costs to repair any property damage.
  • Columbia Gas will reimburse businesses for reasonable costs of permanently switching to an alternative fuel source (e.g., electric or oil) for appliances and systems that were fueled by natural gas prior to the outage, and have that switch paid for by Columbia Gas.  If you wish to temporarily switch to appliances and systems that are fueled by sources other than natural gas for the duration of the outage, and then return to gas-fueled appliances and systems, Columbia Gas will reimburse for reasonable costs associated with both the temporary solution as well as the return to gas-fueled appliances and systems.
  • Businesses may elect to contract directly with an appropriate certified licensed contractor to install appliances and systems that are fueled by sources other than natural gas (e.g., electric or oil).  If you do hire such a contractor, we request the licensed contractor provide you detailed receipts, including your name, service address, make/model of parts, and labor, so that Columbia may reimburse you for reasonable costs.  

Patience is what is needed at this time of unprecedented crisis.